Customer Service Representative
Company Name: Midwest Meter
Job Responsibilities: This position acts as the direct point of contact for our customers. Responsible for providing high quality product and service support, processing sales orders for customers and maintaining our highly respected position within our industry.
The customer service representative is responsible for providing effective local customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members of the company.
Essential Functions
*Receive inbound calls from current and potential customers
*Learn part numbers and descriptions to provide support to customers
*Proficiency in our product portfolio with understanding of product features, functionality, and general service-related issues
*Answer customer’s questions regarding our products
*Determining the correct product to best fit the customer’s needs
*Provide technical product support and troubleshooting
*Enter quotes and sales orders for all customers as needed
*Review all the order details to ensure accuracy
*Interact with walk in customers in a professional manner
*Process returns
*Track serial numbers of equipment for accuracy
Though not frequent, this position may require travel to shows, educational opportunities, or for certifications/training.
Preferred Education and Experience
*Customer service experience
*Equipment knowledge
*Computer/typing experience
*Extensive Phone experience
*CRM
Pay Range: $24/hr+, DOE
Company Address: 1605 170th Street, Hampton Iowa 50441
Company Phone: (701) 845-9634
Company Email: careersi@feiinc.com
Company Website: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6120973
Hours Per Week: Full-time
Days: Mon-Fri
Hours: 8 a.m. – 5 p.m.
Date Position Expires: 05/31/2024
How to Apply: Apply online via the company website
Requirements: None
North Iowa Area Community College (NIACC) makes no warranty, representation or guaranty as to the content, accuracy, timeliness or completeness of the information provided herein. NIACC expressly disclaim any and all liability for any loss or injury caused, in whole or in part, by its actions, omissions, or negligence in procuring, compiling or providing the information contained in this site, including without limitation, liability with respect to any use of this site, or the information contained herein. Reliance on the information contained on this site, is solely at your own risk. The information may change or be altered at any time.