Student Life

MyNIACC FAQ

Q. What is MyNIACC?
A. MyNIACC is your one-stop self-service for registered students and faculty/staff to access to your electronic resources at NIACC. Students can register for classes, check your class schedule, check your grades, view and pay your bill, view your transcript, access your NIACC email, log in to Canvas, get college announcements and important notifications.
Faculty can enter assignment grades or midterms and final grades, print their class rosters, view announcements and more. All faculty and staff can view their personal employee information and sick leave or vacation records.

Q.  How do I log in to MyNIACC?
A.  Use the same password for lab computers, MyNIACC, Email, Canvas, and NIACC wireless. Your student username, in most cases, is your first initial, middle initial and entire last name – Such as jdsmith. Some users will have numbers at the end. For more information, go to Logon Instructions.
Faculty and staff usernames are usually the first five letters of the last name plus the first three letters of the first name for a total of eight characters. If the last name is only four or three characters letters will be added from the first name to make a total of eight.
Your password is the first letter of your first name Uppercase, the first letter of your last name lower case, two dollar signs and the last four digits of your Social Security number such as – Js$$1234.
Additional Faculty/Staff Instructions – Part 1,   Part 2.
If you can’t get logged in please call the HelpDesk any time day or night – 866-614-5020.

Q. Is there a video tutorial to explain the MyNIACC portal?
A. Yes – Click here for the MyNIACC Overview video (primarily for students).
A. There is also a MyNIACC Faculty and Staff Orientation video.

Q. What happened to WebAdvisor?
A. WebAdvisor functions are now available inside the MyNIACC portal and have been renamed MyNIACC Self-Service.

Q. How do I contact the Help Desk?
A. There are four ways to contact the Helpdesk: by phone, email, online chat, or in person.

It is recommended that you contact the Helpdesk by phone if you are reporting a problem. This will be the quickest way to resolve an urgent issue. Call 866-614-5020  (or from a Campus phone dial 9-1-866-614-5020).
From a Campus phone  – Call Extension 4357 or 422-4357 (there will be a slight delay as the call is transferred to the Centralized Help Desk)
Visit the Help Desk for email and Live Chat links.
The Help Desk can reset passwords, unlock accounts and assist with other NIACC technology related questions.

Q. How do I access my email?
A. Students – Log in to MyNIACC and click the Email icon in the upper right corner. You may need to enter your username and password again.
A.  NIACC Faculty and Staff can access NIACC email from the MyNIACC link from the NIACC homepage or from Microsoft Outlook on their office computer. The link to email is near the top of the page in the center. The first time you log in to MyNIACC you will see an error message in place of the email link. Click on this link to connect your Exchange email and calendar to MyNIACC. If you have trouble connecting contact the HelpDesk.

Q. How do I access Canvas for online course content?
A. Log in to MyNIACC and click the Canvas link in the upper right corner. If you are not taken to your Canvas dashboard page listing your courses please contact the HelpDesk.

Q. I’m logged in to MyNIACC but I can’t access Datatel/Colleague UI.
A. First, you must have an account in Colleague and the correct permissions to log in. If you a certain that you have a Colleague account it may be a problem with pop-ups not being allowed in your web browser.  In Internet Explorer click on Tools and then turn on the Pop-up Blocker. Then click on Tools again and go to Pop-up Blocker Settings and allow pop-ups from ‘niacc.edu’ (without the quotes) and save.

Q. How do I change my Password?
A. For lab and office computers, MyNIACC, Email, Canvas, and NIACC wireless: Log in to a computer in one of the NIACC Computer Labs or in your NIACC office (for faculty and staff), press the Ctrl-Alt-Delete keys, then choose “Change Password”. The old password is the one you just used to log in to the computer. The new password must be eight characters or more, and contain at least three of these four characters: upper case letters, lower case letters numbers or symbols (like !@#$%&).

From off campus go to the Password Self-Service site – http://www.niacc.edu/student-life/technology-services/password-self-service/ . You must subscribe to this in advance to unlock your account if you entered your password wrong or forgot the password.

Changing your password changes it for lab computers, MyNIACC, Email, Canvas, NIACC wireless and  for WebAdvisor  The Help Desk can not change your password  – only reset it to the initial default password.

Centralized Help Desk FAQ – Frequently Asked Questions

Q. What are the different ways to contact the Helpdesk?
A. There are four ways to contact the Helpdesk: by phone, email, online chat, or in person.

It is recommended that you contact the Helpdesk by phone if you are reporting a problem. This will be the quickest way to resolve an urgent issue. Call 866-614-5020

Visit the Help Desk for more information.