Customer Service Rep.
Company Name: Auto Plus Auto Parts
Job Responsibilities: Position Summary
Sells replaceable parts, equipment, tools and accessories for motor vehicles in person and on the telephone (s). Ascertains make, year, and type of part needed.
Duties and Responsibilities
• Responsible for the billing process which may include calling customers with questions, printing reports with open tickets, processing a zero report, organizing tickets in numerical order, special order billing and reviewing billing discrepancies in ton pass.
• Increase customer satisfaction by offering to special order any item we may not currently have in stock.
• Troubleshoot, research and inquire on customer complaints to increase customer satisfaction.
• Miscellaneous office work to include copying, mail, filing, data entry. Stamps and enters packing slips with invoices.
• Responsible for customer order fulfillment follow up which may include posting of packing slips, matching quantities and dollar amounts, updating goods for orders due in, finding mistakes if necessary, daily billing and issuing credits.
• Responsible for entering stock orders and taking special orders. Manages back orders of parts. Clears printers, prints out cores and defects.
• Researches credits and discrepancies and matches manufacturer credits.
• Distributes catalogs, price sheets and other promotional items in dock area for customers.
• Assists in inventory as directed.
• All other duties as assigned.
Pay Range: 17.00
Company Address: 2400 19th St. SW, Mason City Iowa, 50401
Company Phone: (641) 423-7142
Company Email: ssolberg@autoplusap.com
Company Website: https://autoplus1.cypresstg.com//
Hours Per Week: Full-time
Days: M-F
Hours: 9:15am to 5:45pm
Date Position Expires: 07/01/2023
How to Apply: Apply online via the company website
Requirements: Background Check, Skills Test
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