Company Name: AmeriNat

Job Responsibilities:
As a Collections Specialist, you will make outbound collection calls as well as taking inbound calls to collect payments on past due accounts, and negotiate workout plans to resolve delinquency. You will process check by phone and exception payments (such as forbearance), research payment histories, and offer solutions to borrowers.

Major Duties and Responsibilities:
• Complete collection call queues within the assigned timeframe.
• Negotiate workout plans.
• Handle high volume of incoming and outgoing collection calls.
• Perform Collector functions as needed by the department, including Inbound call volume, Dialer responsibilities, Queue calls and tasks, fielding calls for other Collection teams and practice one call resolution
• Process check-by-phone requests received from borrowers.
• Process exception payments.
• Timely response to borrower inquiries both verbal and written and according to RESPA guidelines.
• Review financials.
• Review unapplied balances weekly.
• Knowledge in programs available to assist borrowers and advising borrowers of programs at the company level, client, state, and federal assistance.
• Clear documentation of Call-in notes including pertinent information included in standard call
• Compliance to Quality Assurance, State and Federal regulations, company policies and procedures

Supervisory Requirements:
None

Additional Expectations:
• Provide a professional example, accuracy, and consistency

Pay Range: $19 – $21/hour

Company Address: 217 S. Newton Ave, Albert Lea Minnesota, 56007

Company Phone: (562) 287-1598

Company Email: jamena@amerinatls.com

Company Website: https://recruiting.paylocity.com/Recruiting/Jobs/Details/2605258

Hours Per Week: Full-time

Days: Monday – Friday

Hours: 40 hrs. per week

Date Position Expires: 10/13/2024

How to Apply: Apply online via the company website OR email resume and cover letter

Requirements: Background Check

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