Student Life

Technical Request Form

For many problems you will get the fastest results if you call our toll-free number below. Expect a two-hour delay or more if you submit this form.

Please Call 866-614-5020 (24 hours – seven days per week) Please be prepared to answer the questions from the form below. From a Campus phone dial 9-1-866-614-5020.

NOTICE: Students now access WebAdvisor (now called MyNIACC Self-Service), student email, CANVAS and student announcements through the MyNIACC portal.

This form is for registered NIACC students to request assistance with accessing a NIACC lab computer, MyNIACC, e-mail, online courses, wireless access or WebAdvisor. You will not get an immediate response by submitting this form.
Have you read the Log on instructions that you received when you registered?
You will use the same username to log in to MyNIACC, CANVAS, student e-mail, NIACC wireless, WebAdvisor and the computers in the NIACC student computer labs.
Please contact the instructor before the start of an online course. Many instructors have information to send you via email.

Help Desk - Technical Assistance Request

  • If you are still having problems please fill out and submit this secure form to the NIACC Help Desk Staff.

  • (First, Middle Initial, Last Name)
  • It's the same for Lab login, Email, CANVAS, Wireless, MyNIACC and WebAdvisor
  • Such as ABC-123-W001
    You must call the Help Desk to reset passwords: 866-614-5020.
  • Specific assignment, quiz or test if it is a problem with one of these
  • Windows XP, Vista, Windows 7, Mac OSX, etc
  • Internet Explorer 7, 8, 9 or Firefox, etc.