Q. What is TrojanHome?
A. TrojanHome is your one-stop self-service for registered students and faculty/staff to access to your electronic resources at NIACC. Students can register for classes, check your class schedule, check your grades, view and pay your bill, view your transcript, access your NIACC email, log in to Canvas, get college announcements and important notifications.
Faculty can enter assignment grades or midterms and final grades, print their class rosters, view announcements and more. All faculty and staff can view their personal employee information and sick leave or vacation records.
Q. How do I log in to TrojanHome?
A. Use the same password for lab computers, TrojanHome, Email, Canvas, and NIACC wireless. Your student username, in most cases, is your first initial, middle initial and entire last name – Such as jdsmith. Some users will have numbers at the end. For more information, go to Logon Instructions.
Faculty and staff usernames are usually the first five letters of the last name plus the first three letters of the first name for a total of eight characters. If the last name is only four or three characters letters will be added from the first name to make a total of eight.
Your password is the first letter of your first name Uppercase, the first letter of your last name lower case, two dollar signs and the last four digits of your Social Security number such as – Js$$1234.
Q. How do I access my email?
A. Students – Log in to TrojanHome and Email can be found in the left column, under Tools->Communication->Email). You may need to enter your username and password again. Faculty, Staff, Students see the same link in the same location in TrojanHome. You do not see an error in TrojanHome, that is holdover instructions from MyNIACC.
Q. How do I access Canvas for online course content?
A. Log in to TrojanHome Canvas is listed in left column, Tools->Academics->Canvas. If you are not taken to your Canvas dashboard page listing your courses please contact the HelpDesk.
Q. I’m logged in to TrojanHome but I can’t access Colleague UI.
A. First, you must have an account in Colleague and the correct permissions to log in. If you are certain that you have a Colleague account it may be a problem with pop-ups not being allowed in your web browser.
Q. How do I change my Password?
A. For lab and office computers, TrojanHome, Email, Canvas, and NIACC wireless: Log in to a computer in one of the NIACC Computer Labs or in your NIACC office (for faculty and staff), press the Ctrl-Alt-Delete keys, then choose “Change Password”. The old password is the one you just used to log in to the computer. The new password must be ten characters or more, and contain at least three of these four characters: upper case letters, lower case letters numbers or symbols (like !@#$%&).
From off campus go to the Password Self-Service site – https://www.niacc.edu/student-life/technology-services/password-self-service/ . You must subscribe to this in advance to unlock your account if you entered your password wrong or forgot the password.
Changing your password changes it for lab computers, TrojanHome, Email, Canvas, and NIACC wireless. The Help Desk cannot change your password – only reset it to the initial default password.
Centralized Help Desk FAQ – Frequently Asked Questions
Q. What are the different ways to contact the Help Desk?
A. There are three ways to contact the Help desk: by phone, email, or in person.
It is recommended that you contact the Help desk by phone if you are reporting a problem. This will be the quickest way to resolve an urgent issue. Call 641-422-4357
Visit the Help Desk for more information.