Student Life

Help Desk

Image of man with a headset.

We can help with technical problems related to NIACC passwords, logging in to lab computers, MyNIACC, E-mail, Canvas (online course management system), NIACC wireless, WebAdvisor, lab computers, office computers for staff, software issues, Datatel/Colleague and more. NIACC Technology Services does not repair nor support personal computers. For many problems you may get the fastest results if you call our toll-free number below (24 hours – seven days per week).

DID YOU KNOW…that you log in to one place – MyNIACC – to access email, CANVAS, WebAdvisor (now called Self-Service), announcements and notifications?

For help logging on, take a look at the Logon Instructions

The fastest way to get technical help:

On Campus – Call Extension 4357 or 422-4357 (there will be a slight delay as the call is transferred to the Centralized Help Desk)

Toll Free – 866-614-5020 (from a Campus phone dial 7-1-866-614-5020)

Please be prepared to answer the questions from the form below.
From a Campus phone dial 7-1-866-614-5020

Technical Support Form – Submit this form and a Help Desk technician will contact you, but there will be a delay of two hours or more. We can not reset passwords via email. If you need your account unlocked or password reset please call 1-866-614-5020 (anytime day or night).

Help Desk Self-Service – View all of your Help Desk tickets or submit a new ticket.
Log in with your complete NIACC email address (such as – and your email password.

Help Desk Live Chat – click the button below to chat with a Help Desk agent.